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Frequently Asked Questions & Tips

 

Question:  I don't have the money it costs to go to guitar repair school, but I want to learn how to do basic upkeep on my guitar.  I've looked up stuff on the internet, but one site says one thing, while another site says something else.  Any advice?

Answer:  Sure.  Get yourself a copy of Dan Erlewine's Guitar Player Repair Guide.  I used to refer to it, half-jokingly, as the Guitar Repair Bible.  It will guide you through a number of basic maintenance procedures, as well as offering advice on what to look out for when finding a repair person.  Education is a good thing - the more you know about what needs to be done, the less likely it is that you'll end up feeling like you got ripped off.  Or worse, doing it wrong yourself.  As for the internet, well, anyone with a computer can put anything out there, so take it all with a grain of salt, as the saying goes.  With guitar repairs, there is seldom only one way to get the job done.  That said, there usually is only one BEST way to get the job done.  Think about it...there are those people who try to perform surgery on themselves.  I'd rather go to a professional who has the right tools for the job and knows what to do - especially if something unexpected happens.

 

Question:  Why should I replace the nut on my guitar?

Answer:  Several reasons.  The nuts on 99% of the guitars out there are plastic.  Of those, in my experience, 75% are either hollow, or semi-hollow.  Having a dense, solid, bone nut will improve the tone of the instrument.  Ask any player who's had a bone nut installed (The same thing goes for the saddle on an acoustic). Second, most nuts are cut to fit generic string gauges - usually .009 - .042, or .010 -.046.  A nut that's cut to fit a .046 low E string, will be wide for a .042 E string, but narrow for a .052 E string.  Does the guitar company make the nut to fit YOUR preferred string gauge, or some hypothetical "average".  You already know the answer.  When the slot is too narrow, the string will bind in the slot and  cause tuning nightmares.  If the slot is cut too wide, the string will rattle and buzz when played in the open position.  I cut slots to fit YOUR string gauge.

 

TIP

This is really more advice than a tip.  But first, let me give you the background... I stopped in at a local guitar store to check out the gear.  They claim to specialize in "vintage" instruments.  This usually just means used, or old, or overpriced.  So I asked to try a newer model Epiphone Flying V (How's that for "vintage"?) and, while it played well up to the 12th fret, it fretted out very badly at, and above, the 14th - I'm talking dead, not just buzz.  I mentioned this to the owner - who seemed to be more preoccupied with his cell phone conversation to a friend about going golfing - and his reply was, "I'll have my repair guy look at it when he comes in".  He then went back to his phone conversation.  I was hoping to get a deal on the guitar and repair it myself, but in the end, they lost the sale, and I'll never buy from them in the future.  My advice is this: Don't buy from dealers who don't provide service along with the sale.  If you're in the market for a new guitar, before you hand over your money, make sure that they will give the guitar a final setup before it leaves the store (at no additional cost).  If they won't, buy your guitar from someplace that will.  When you consider the cost of a new instrument - at least a quality one - it should be in perfect playing condition, set up for YOUR playing style, from the moment you get it.  If you're not getting a professional set up with your guitar, you might as well order from an internet store and save yourself the sales tax, because you're getting the same guitar.  (See the next question...)

 

Question:  I have a new guitar, why would it need a fret dress?

Answer:  Well, in my opinion, it shouldn't (see above tip).  That said, it all depends on the guitar.  In the past few weeks, I've seen several lower-end guitars - some were famous brand names (and not cheap at all), and others were brands I've never heard of, straight off the boat from one of the Asian countries.  Many of the lower-end guitars don't get a fret dress.  The theory goes like this:  You've got a new, freshly radiused board, the frets are new, so once they're installed, they should all be the same height, right?  So companies save time and money by not having the frets dressed, and their stockholders collect nice fat dividends.  The problem is that sometimes the frets don't go in perfectly, or sometimes the fret slots are not the correct size for the fret tang.  When this happens, the frets are not all even, and there will be buzzing where there are high frets, this is especially true if the guitar has a good set up, because there is less room for error.  And it only takes one or two misaligned frets to make a guitar unbearable.  Take a look at this photo...

This is a new, famous brand-name instrument.  Where the frets were high, you can see that more material was taken off than on the adjacent frets.  Once the frets are all level, the guitar can be set up to very tight tolerances, and will play wonderfully.

 

Question:  How did you learn to repair guitars / What is your repair background / What are your qualifications?

Answer:  I am a professionally trained and certificated stringed instrument repair technician.  I am a graduate of the Galloup School of Lutherie, one of the most respected luither training schools in the country.  I have been a member of the Guild of American Luthiers, as well as a member of A.S.I.A. - The Association of Stringed Instrument Artisans.  Both are professional trade organizations designed to provide a comprehensive database of resources, supplies and technical information, as well as being a means of providing multi-level education within the profession.  My shop is one of only three in the entire state of Michigan that is an authorized Buzz Feiten retrofitter for acoustic guitars, and the only one in the entire Metro Detroit area - the other two are in Big Rapids, and Kalamazoo.  Beyond that, I have over twenty years of experience playing and working on guitars and basses.  Like most, I began by taking apart and modifying my own guitars - long before I had any clue as to what I was doing. ;-)

 

Question:  Do you offer discounts?

Answer:  I offer a discount on labor for multiple instrument repairs - Bring in one instrument, no discount.  Bring in two or more guitars, get a 10% discount off the labor of the lowest priced repairs.  Bring in more than one instrument, get 10% off the labor charges of all instruments after the first.  Example: Fret job for 1 guitar - $200; Fret jobs for two guitars - 200 + 180 = $380 (Save $20); Fret jobs for three guitars - 200 + 180 + 180 = $560 (Save $40).  Discount applies to labor charge only - not parts, and is good for any work performed.  Repairs must be scheduled within 45 days of one another to qualify for discount. 

 

Question:  Where is your shop located?  When can I stop by?

Answer:  My shop is set up in my home.  I take work by appointment only.  Working from home enables me to work around YOUR schedule - Need to drop it off at 7 AM on your way to work?  Not a problem.  Just email me or call, letting me know when you'd like to stop by, and we'll set up an appointment.

 

Question:  How do I know if my guitar even needs a setup - I don't notice any problems?

Answer:  Just because you can play a guitar doesn't mean that it doesn't need a set up.  A set up is kind of like a tune-up for the guitar.  Just like you take a car in periodically to have the oil changed and check the air in the tires, you should have your guitar setup at least once a year - twice a year for acoustics.  The biggest factors affecting guitars are humidity (too much or too little) and string tension.  Your guitar should be set up each time you change string gauges (different brands of string have different tensions, even if the strings are the same gauge, so pick a brand you like and stick with it), or when there is a major climate change - which in Michigan happens in the spring and winter months.

 

Question:  I just bought my guitar.  Didn't they set it up at the store?

Answer:  Generally speaking, stores that have 20 - 75 guitars hanging on the wall do a quick basic set up when the guitars first come off the truck.  And then they sit there.  The string action is almost always set high, so that when a person comes in and plays it there will be no buzz.  Is this a playable guitar?  Yes.  Is this guitar set up to play it's best?  Not even close. 

A second scenario involves a guitar purchased online.  Here's a little-known fact: Most guitar companies don't do a final setup before it leaves the factory - They assume that their dealer will do the final set up before the instrument leaves the store.  Many internet sellers never even unpack the guitar when it comes in - it goes to a warehouse until someone orders that model off the web page, and then it continues it's journey to your front door, never getting a final set up.


Time and time again I've seen this happen: A person brings me their guitar and says, "It plays great, but I figure it could use a good cleaning, and I need some new strings."  After I've done a set up on it, they can't believe it's the same guitar - more than that, they can't believe how much BETTER it plays.  It's only then that they realize that the guitar they thought played great, played pretty much average.  A guitar that is set up correctly is a joy to play.  All my setups have a 30-day warranty, so you're guaranteed to like the way it plays.

TIP

Here's a simple test - fret your low E string at the 1st fret.  While holding it down, use your other hand to press down at the 14th fret (same string).  Now look at the space between the string and the top of the 8th fret.  Is there a gap that is bigger than half the width of the sting?  If so, you could use a set up.  Is the string touching the fret?  If so, you could use a set up.


Question:  I can hear my strings buzzing when I play.  What causes this?

Answer:  Here's the short list of potential causes:

  1. FLAT SADDLE TOP
  2. NO BREAK ANGLE
  3. UNEVEN FRETS
  4. FRETS TOO LOW
  5. LOOSE FRET
  6. LOOSE GEAR
  7. WINDING FUZZ TOUCHING SADDLE
  8. BACKBOW
  9. LOW NUT
  10. LOW SADDLE
  11. LOOSE TRUSS ROD
  1. LOOSE STRING BALL
  2. LOOSE BODY PART
  3. POOR RELIEF
  4. DAMAGED OR DEFECTIVE STRING
  5. STRINGS TOO LIGHT
  6. FLAT FRET
  7. ACTION TOO LOW
  8. NUT SLOT CUT IMPROPERLY
  9. DEEP SADDLE NOTCHES
  10. ACTION TOO HIGH
  11. STRING INSTALLED INCORRECTLY

TIP

Is the top of your 12-String flat-top acoustic no longer flat?  Is your bridge starting to lift on the ends?  Most 12-String guitars are designed to be tuned down one whole-step, to provide some relief from the added tension of the octave strings.  Instead of E-A-D-G-B-E (low to high), tune D-G-C-F-A-D.  To play in standard tuning, use a capo at the 2nd fret.

2/3's of the acoustic bridge repairs I see are on 12-strings because they were tuned to standard tuning.